Shipping & Delivery

Last updated: 15 October 2026

This page explains how Wemings prepares, ships and delivers your order, what shipping costs, and what happens if something goes wrong in transit. It applies to every order placed on www.wemings.com.

1. Where we ship from and to

All orders are dispatched from our studio in Shenzhen, Guangdong, China. We ship worldwide, including North America, Europe, the United Kingdom, Australia, Japan, South Korea and Southeast Asia.

2. Order processing time

In-stock pieces: dispatched within 1–3 business days after your payment is confirmed. Every piece is inspected and packed by hand, so allow a little extra time for large or fragile items.
Custom orders (colour, text, 3D or bespoke commissions): production starts after you approve the final design. Typical lead time is approximately 3–5 weeks, and it is confirmed to you in writing before you pay.
Orders are not processed or dispatched on Sundays or Chinese public holidays.

3. Shipping methods and delivery estimates

Available methods and transit times depend on your destination country and are shown on the checkout page:

Air express (DHL / FedEx / SF Express) — typically 5–10 business days to North America and Europe.
Air parcel / economy air — typically 10–20 business days.
Sea freight for large or heavy pieces and bulk B2B orders — typically 30–45 days.

These are carrier estimates and not guaranteed dates. Customs inspection, public holidays, severe weather and peak season can add time.

4. Shipping costs

Shipping is calculated by destination country and chosen method. The exact cost is always displayed in your cart and again on the checkout page, before you enter any payment details. You will never be charged a shipping fee that was not shown to you at checkout.

Some pieces are marked Free Delivery. If every item in your order is marked Free Delivery, shipping is free for the whole order.
If your order mixes Free Delivery items with items that carry a shipping fee, the normal shipping rate for your destination applies.
Where a free-shipping threshold is offered, it is shown in the cart with a progress indicator so you can see exactly how much more would unlock it.

5. Duties, taxes and customs

Prices are shown in the currency selected on the site; our base currency is US dollars (USD).

All duties and taxes are paid by us. The total at checkout is the final amount: no additional customs duty, import tax or handling fee is collected from you on delivery. If a carrier ever asks you for such a charge, contact us and we will resolve it.

Recipients are responsible for providing a correct, deliverable address and, where customs requires it, a valid tax or personal identification number for clearance.

6. Tracking your parcel

We send a shipping confirmation email with a tracking number as soon as your parcel leaves our studio. You can also follow your order from your account, or with your order number and email address on our order tracking page. Tracking can take up to 48 hours to become active after dispatch while the carrier performs its first scan.

7. Delays, lost, damaged and undeliverable parcels

Delayed: if tracking has not moved for more than 10 business days, contact us and we will open an investigation with the carrier.
Lost: if the carrier confirms a parcel is lost, we will reship your item or refund you in full — your choice.
Damaged in transit: send us photos of the parcel and the piece within 7 days of delivery and we will arrange a replacement or a full refund. See our Return Policy for the complete process.
Undeliverable: if a parcel comes back to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the return and redelivery freight is charged at cost.

8. Split shipments

If your order contains pieces with different production or dispatch times, we may send them in separate parcels. You are not charged extra shipping for a split shipment, and each parcel is tracked separately.

9. Questions about shipping

Email service@wemings.com with your order number, or see our Contact page for our phone number, business hours and response time.